Fran is a sole practitioner living in the Comox Valley. She provides case management and rehab services, primarily with individuals with traumatic brain injuries, mental health difficulties, or other complex medical or social issues. She obtained her occupational therapy degree in 1983 and law degree in 1990, both from the University of Toronto. Her primary concern about the “Enhanced Care” model relates to the discretion it provides to ICBC to deny rehab benefits, in violation of human rights of the most vulnerable members of our society. Wage loss provisions also have an adverse discriminatory impact on the disabled, the marginalized, the unemployed, the young, the elderly, etc.